The "Easy" program that Staples implemented to take the hassle out of ordering office supplies represented which type of solution to customer errors?

Incorporate the right technology to aid employees and customers.

Offer discounts to customers who create fewer headaches for support staff.

Create high$-$performance customers by enhancing the clarity of their role, their motivation, and their ability to perform their role.

Encourage "customer citizenship" so customers will help one another.

Redesign processes and redefine customer roles to simplify service encounters.