Question: The environmental assessment documents steady progress toward benchmark on quality, cost, and patient satisfaction, but the forecasts show a substantial decline in total revenue, driven
The environmental assessment documents steady progress toward benchmark on quality, cost, and patient satisfaction, but the forecasts show a substantial decline in total revenue, driven by reduced ED usage and fewer admissions for chronic diseases that are being managed with fewer hospitalizations. There is much emotional response. The CMO says the forecasts must be wrong. The CFO says the revenue losses endanger the borrowing covenants. The CEO says, "We'd better think about it overnight, but I want to meet tomorrow to pursue it." What should the VP planning say when the team reconvenes? Question 29 options: 1) "We've checked and rechecked the numbers. It's safer to assume they are right than to ignore them." 2) "We need fundamental restructuringchanged services or a revised merger or acquisition strategy." 3) "The sooner we think through what to do, the more time we have to react." 4) "Our goal should be to reduce employment to bring the books in balance
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