Question: The examination task consists in the development of three issues submitted below. The estimated volume of response to all issues is approx. 1-2 p. (total).

The examination task consists in the development of three issues submitted below. The estimated volume of response to all issues is approx. 1-2 p. (total). The deadline for completing the task is 10.01.2021. Issues: 1. Customer value is a key theme of the definitions of 'Quality and Quality Management in this lecture. What you belive to be the key drivers of customer value for a lifestyle brand such as Apple, and on the other hand, for the cheap clothing manufacturer? 2. What is the relationship between the concept of waste and 'Cost of Quality'? What would be the relative strenghts and weaknesses in driving change by using the 'Cost of Quality' approach? 3. How does the System of Profound Knowledge (SOPK) kink to the Fourteen Points (Deming's conceptions)

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