***THE EXAMPLE BELOW SHOWS DIFFERENT VALUES FOR PATIENT VOLUME THAN THE TABLE ABOVE. IT CAN BE USED AS A REFERENCE FOR THIS QUESTION.

(Answers should be in 2 decimal place accuracy)

2. Clinic-centric: D. Connors is concerned about the drop-off in patients who complete intake but fail to show up for surgery. She is planning several initiatives that could help reduce the drop-off in patient volume by half between intake and actual surgery. She would like to know the effect this would have on patient volume and capacity utilization. Table 2 shows the new patient volumes if she is successful in her initiatives. Table 2 1 2 3 4 5 6 7 8 9 10 11 Patient Volume 14345 11189 11189 4476 8056 8056 8056 3222 6670 6670 Task Activity Initial patient call Mail paperwork Call to remind 40% reschedule call Check in at clinic Intake Remind call 40% reschedule call check in at clinic Prep for surgery Surgery, Cleanup Record Bandage, walk to waiting Room cleaning PSR checks patient out First (next-day) follow-up Tues-Sat room clean (80%) Sunday room clean (20%) 3-week follow-up 3-week room clean 6670 12 6670 6670 13 14 6670 15 6670 16 5336 17 18 1334 5269 5269 19 8056 Activity Task 1 Initial patient call 2 Mail paperwork 3 Call to remind 4 40% reschedule call 5 Check in at clinic 6 Intake 7 Remind call 8 40% reschedule call 9 check in at clinic 10 Prep for surgery 11 Surgery, Cleanup, Record* 12 Bandage, walk to waiting 13 Room cleaning 14 PSR checks patient out 15 First (next-day) follow-up 16 Tues-Sat room clean (80%) 17 Sunday room clean (20%)(Ignored) 18 3-week follow-up 19 3-week room clean Staff Rooms Task Time Patient Volume Receptionist PSR Technician Staff Surg * Cleaner Intake Examining Surgical 14345 100415 1 11189 11189 2 11189 22378 2 4476 8952 2 8056) 16112 20 161120 161120 2 8056 16112 2 3222 6444 2 5283 10566 10 5283 52830 528301 20 5283 922201 105660 5 5283 26415 26415) 3 5283 15849 15849 4 5283 21132 10 5283 52830 52830 3 4226 12678) 12678 3 1057 3171 3171 8 4174 33392 33392 3 4174 12522 12522 Receptionist PSR 26678 Technician Staff Surg Cleaner Intake Examining Surgical 347742 1654671 92220 41049 161120 111422 3 1 Total Time Required Available Workers 200754 Available time per worker Current State Staff:5days*48weeks*8hrs* 60mins; Surgeon:5days*48weeks* 7hrs*60mins; Rooms:5days*48weeks*9hrs*60mins Total Available Time Utilization * Dr. Connors performs 672 surgeries and the staff surgeon does the rest 115200 115200 23.16% 115200 460800 75.46% 115200 3456001 47.88% 100800 100800 91.49% 115200 115200 35.63% 129600 259200 62.16% 1296001 259200 42.99% 129600 388800 51.63% a. Qu Connors calculates the utilization with the increased patient volumes for staff and rooms using the available time per worker shown below. (1 point) Available time per worker Staff: 5days*48weeks*8hrs*60mins Surgeon: 5days*48weeks* 7hrs*60mins Rooms: 5days*48weeks*9hrs*60mins Calculate the utilization for PSR and complete Table 3 below: Table 3 (All times are in minutes) Receptionist PSR Technician Cleaner Intake Examining Surgical Staff Surgeon 119960 29452 208902 51825 161120 140667 233450 1 4 3 1 1 2 2 3 115200 115200 100800 115200 129600 129600 129600 Total Time Required Available Workers Available time per worker Total Available Time Utilization 115200 345600 100800 115200 259200 259200 388800 25.579 60.45% 119.01% 44.9996 62.1696 54.279 60.0496 PSR Cleaner 208902 b. Ru Connors is considering expanding the clinic hours of operation (staff and facilities). Suppose staff and facilities are expanded to six days a week and adding one extra hour each day, but surgeons will continue to only work 7 hours/day, 5 days a week. Complete Table 4 to reflect the expanded timings. (4 points) Table 4 (All times are in minutes) Receptionist Technician Staff Intake Examining Surgical Surgeon Time 29452 119960 51825 161120 140667 233450 Required Available Workers Available time per worker Total Available Time Utilization 1 4 3 1 1 2 2 3 c. In your opinion, should Dr. Connors expand clinic hours as described. Support your answer with the values in Table 4. (1 point)