Question: The example we covered in class about how the Red Cross handled the error of posting on the wrong account was an example of which

The example we covered in class about how the Red Cross handled the error of posting on the wrong account was an example of which Page Principle:
Listen to stakeholders
Remain calm, patient and good-humored
Tell the truth
Prove it with action
Realize an enterprise's true character is expressed by its people
The example we covered in class about how the Red

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