$.$ The external environment of an organization would include $\_\_\_\_\_\_.$

a$.$ population demographics

b$.$ activist groups

c$.$ competitors

d$.$ customers

$2.$ Internet censorship faced in foreign countries by firms such as Google

is an example of how differences in $\_\_\_\_\_\_$ factors in the external environment can cause complications for global business executives.

a$.$ economic

b$.$ legal$-$political

c$.$ natural environment

d$.$ demographic

$3.$ If the term offshoring describes outsourcing of work and jobs to foreign locations, what is it called when firms like Superior Radiant move

jobs back to Canada from foreign locations?

a$.$ protectionism

b$.$ reshoring

c$.$ disrupting

d$.$ upscaling

$4.$ Work preferences of different generations and public values over

things like high pay for corporate executives are examples of developments in the $\_\_\_\_\_\_$ environment of organizations.

a$.$ task

b$.$ specific

c$.$ socio$-$cultural

d$.$ economic

$5.$ A business that has found ways to use technology to outperform its

rivals in the marketplace can be said to have gained $\_\_\_\_\_\_.$

a$.$ environmental capital

b$.$ competitive advantage

c$.$ sustainable development

d$.$ environmental certainty

$6.$ Apps for an Apple iPhone or Google Android phone are examples of

$\_\_\_\_\_\_$ innovations, whereas the use of robotics in performing manufacturing tasks previously done by humans is an example of $\_\_\_\_\_\_$

innovation.

a$.$ costbenefit$,$ process

b$.$ product, costbenefit

c$.$ value$-$driven, service$-$driven

d$.$ product, process

$7.$ Microcredit lending that makes it possible for poor people to get

small loans so they can start small businesses is an example of a business model innovation that is also a $\_\_\_\_\_\_$ innovation.

a$.$ social business

b$.$ technological

c$.$ disruptive

d$.$ green

$8.$ Two dimensions that determine the level of environmental uncertainty are the number of factors in the external environment and the

$\_\_\_\_\_\_$ of these factors.

a$.$ location

b$.$ rate of change

c$.$ importance

d$.$ interdependence

$9.$ One of the ways that corporations might better take into account

their responsibility for being good environmental citizens is to redefine

the notion of profit to: Profit $=$ Revenue Cost of Goods Sold $\_\_\_\_\_\_.$

a$.$ operating expenses

b$.$ dividends

c$.$ costs to society

d$.$ loan interest

$10.$ The three Ps of organizational performance are profit, people, and

$\_\_\_\_\_\_.$

a$.$ philanthropy

b$.$ principle

c$.$ potential

d$.$ planet

$11.$ What organizational stakeholder must be considered in any serious discussion about how a firm can better fulfill its obligations for sustainable develop