The fire fighters quickly extinguish the flames from the bus and it is noted by EMS personnel that the situation is escalating quickly. The parents of some of the band members were following the bus to the football game and witnessed the accident. While EMS personnel try to care for students, parents are asking questions and attempting to get to the bus. Some parents call the EDs in an attempt to learn where their children will be transferred. Question 2 of 32 Which action should the nurse implement to help these family members cope with this tragedy? Direct all family members to the local EDs immediately. Designate specific family areas that are staffed with counselors. Contact the American Red Cross to begin notifying immediate family members. Refer all family members to the police, who will provide essential information