1. The first step in a training program is to _____________.
   1. assess the programs successes or failures
   2. present the program to a small test audience
   3. design the program content
   4. conduct a needs analysis

2. What is the final step in the training process?
   1. To assess the programs successes or failures.
   2. To present the program to a small test audience.
   3. To design the program content.
   4. To conduct the needs analysis.

3. _____ means having a person learn a job by actually doing it.
   1. Practice
   2. On-the-job training
   3. Socialization
   4. Social learning

4. _____________ organizations recognize the critical importance of continuous performance related to training and development and takes appropriate action.

A. Training

B. Development

C. Education

D. Learning

5. To determine whether an applicant is physically capable of performing the work, the applicant is required to do ________________.
   1. background investigation
   2. interview
   3. medical examination
   4. intelligent test