Question: The first step in developing a customer satisfaction survey would be: Select one: a . Selecting the appropriate survey instrument b . Designing the survey

The first step in developing a customer satisfaction survey would be:
Select one:
a. Selecting the appropriate survey instrument
b. Designing the survey
c. Determining the purpose of the survey
d. Selecting the group or individuals who will conduct the survey
The first step in developing a customer satisfaction survey would be:

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