Question: The first step in studying a production system is to develop a description of that system. Once a system is described, we are better able

The first step in studying a production system is to develop a description of that system. Once a system is described, we are better able to determine why the system works well or poorly and to recommend production-related improvements. Since we are all familiar with fastfood restaurants, try your hand at describing the production system employed at, say a Mc Donalds. In doing so, discuss answers the following questions:

f. Which measures are being used to evaluate and measure the service? Which could be used?

g. How does it measure up on the seven characteristics of a well-designed service?

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