Question: The first step in the digital transformation process was analysing the current conditions and preparing an As - Is report. ( 9 marks ) One

The first step in the digital transformation process was analysing the current conditions and preparing an As-Is report. (9 marks)
One point has been added to the template for your reference.
You must add at least three more touchpoints that you would take up in the digital transformation initiative.
The first column of the template defines a task that a customer undertakes inside the food court area.
The second column of the template asks for the current pain point in relation to that task.
The third column of the template contains the technical and/or process suggestions for resolving that pain point.

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