Question: The first step to helping resolve any service breakdown is to _ _ _ _ _ _ _ _ . Question 3 9 Select one:a

The first step to helping resolve any service breakdown is to

________.

Question

39

Select one:a

.

immediately accommodate every wish of the customerb.offer numerous alternatives to satiate the customer's needsc.apologize emotionally for the inconvenience, frustration, and mistreatmentd.frame your problem resolution with customer

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focused messages through use of the emotion

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reducing model

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