The Five Gap Model is an analysis tool that can identify gaps in service perceptions and the actual service delivered. The first element in the gap analysis relates to the following: $($Indicate all that apply. Incorrect selections will be penalised.$)$

$1.$ The service strategy and how it satisfies customer requirements

$2.$ Organisations that may not set goals or these goals are not accepted by employees

$3.$ How well the organisation understands its customers$$ needs

$4.$ Organisations understand their customers but are not able to provide them

$5.$ Employees are unable to meet service delivery needs even though they fully understand them