The Five Steps in Business Process Improvement

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. Business process improvement attempts to understand and measure the current process and make performance improvements accordingly.

The goal of this activity is to test your knowledge of the steps in business process improvement.

Instructions: Place the steps in a business process improvement in the correct sequence with 1 being the first step and 5 being the last step.

Establish Measures

Document as-is process

Measure Performance

Follow Process

Identify and Implement Improvements.