The Flowchart Tool

Flow charts$$are an$$important$$tool for the improvement of processes. By providing a graphical representation, they help project teams to identify the different elements of a process and understand the interrelationships among the various steps.

$1.$ Utilizing the appropriate flow chart symbols, flow chart the process below.$$ Include all steps and decisions.$$

The Winnipeg Widget Company wants to better understand what is involved in receiving a part from a Supplier.$$ The average amount of time to complete receiving is $5$ days from delivery from the Supplier.$$ The business model for the Winnipeg Widget Company only allows for $2$ days for receiving.$$ The first step in gaining a better understanding of a process is to examine a flow chart of it$.$

Here are the receiving process steps:

Truck arrives at Winnipeg Widget Company security

The Truck Driver is warmly greeted, $($because the Winnipeg Widget Company is very friendly$),$and given the Receiving door number to go to

On arrival at the appropriate door, the Receiver obtains the shipment paperwork from the Driver and visually inspects the load for damage

If there is damage, the Receiver obtains a damage claim form from the Receiving Office, and determines if there is enough$/$correct information for him to complete the form

If the Receiver has enough information to complete the form, he does so$,$ and provides a copy to the Driver with the signed packing slip

If he does not have enough$/$correct information, he needs to go to the Logistics Office for assistance

If there is no damage, the Receiver signs for the goods, and offloads the truck

The damage claim form is dropped off at the Quality Assurance, $($QA$),$ Office by the Receiver

QA generates a damage claim tag $$then next time they are using the Q system

The Receiver returns to QA after his breaks and$/$or lunch to see if the tag is ready $($the material cannot move until the tag is on it$)$

Once the damage tag is obtained from QA$,$ the Receiver puts in on the damaged goods

The Receiver drops off the paperwork in the Receiving Office for data entry

The Receiving Clerk collects the paperwork on her way back from breaks and$/$or lunch

The Receiving Clerk calls up the purchase order and compares it to the packing slip

If they match, the Receiving Clerk enters the receipt information into the system

If they don$$t match, the Receiving Clerk scans the packing slip and e$-$mails it to the Buyer

The Buyer then contacts the Supplier to resolve the issue

Once the issue is resolved, the Buyer provides a revised packing slip, that now matches the Purchase Order, to the Receiving Clerk

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$2.$ Identify the $3$ quality checks in this process. Describe how each of them contributes to the quality of the process.$(3$ marks$)$

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$3.$ Describe $2$ quality improvements that you would recommend for this process.$(2$marks$)$

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$4.$ The final task in this assignment is the completion of a flowchart using a work or home example.$$ Be creative $$ must have at least $10$ steps.