The following 3 tables summarize data on a random sample of 100 customers to a call centre by converting them to various percentages, by levels of satisfaction and the language that they spoke Below these tables there are statements each with one blank to be filled in with the correct percentage (e g 7 95 ) (Although there is only one correct percentage per statement, it is possible that the correct percentage may be found on more than one table It doesnt matter in which table you found that correct percentage ) of customers language satisfaction English French Spanish Total very dis 19 00 5 00 2 00 26 00 dissat 1 00 2 00 16 00 19 00 neutral 14 00 0 00 1 00 15 00 satis 4 00 15 00 4 00 23 00 very sat 5 00 2 00 10 00 17 00 Total 43 00 24 00 33 00 100 00 of customers language satisfaction English French Spanish Total very dis 73 08 19 23 7 69 100 00 dissat 5 26 10 53 84 21 100 00 neutral 93 33 0 00 6 67 100 00 satis 17 39 65 22 17 39 100 00 very sat 29 41 11 76 58 82 100 00 Total 43 00 24 00 33 00 100 00 of customers language satisfaction English French Spanish Total very dis 44 19 20 83 6 06 26 00 dissat 2 33 8 33 48 48 19 00 neutral 32 56 0 00 3 03 15 00 satis 9 30 62 50 12 12 23 00 very sat 11 63 8 33 30 30 17 00 Total 100 00 100 00 100 00 100 00 The percentage of callers that spoke Spanish was The percentage of callers who were neutral was The percentage of callers who were very sat and spoke English were The percentage of French callers who were very dis were The percentage of callers who spoke French and were satis were The percentage of callers who were either very dis or very sat were (With solutions please)

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Question: The following 3 tables summarize data on a random sample of 100 customers to a call centre by converting them to various percentages, by levels

The following 3 tables summarize data on a random sample of 100 customers to a call centre by converting them to various percentages, by levels of satisfaction and the language that they spoke. Below these tables there are statements each with one blank to be filled in with the correct percentage (e.g. 7.95%). (Although there is only one correct percentage per statement, it is possible that the correct percentage may be found on more than one table. It doesnt matter in which table you found that correct percentage.)

*% of customers:*		language
satisfaction	English	French	Spanish	Total
very dis.	19.00%	5.00%	2.00%	26.00%
dissat.	1.00%	2.00%	16.00%	19.00%
neutral	14.00%	0.00%	1.00%	15.00%
satis.	4.00%	15.00%	4.00%	23.00%
very sat.	5.00%	2.00%	10.00%	17.00%
Total	43.00%	24.00%	33.00%	100.00%

*% of customers:*		language
satisfaction	English	French	Spanish	Total
very dis.	73.08%	19.23%	7.69%	100.00%
dissat.	5.26%	10.53%	84.21%	100.00%
neutral	93.33%	0.00%	6.67%	100.00%
satis.	17.39%	65.22%	17.39%	100.00%
very sat.	29.41%	11.76%	58.82%	100.00%
Total	43.00%	24.00%	33.00%	100.00%

*% of customers*		language
satisfaction	English	French	Spanish	Total
very dis.	44.19%	20.83%	6.06%	26.00%
dissat.	2.33%	8.33%	48.48%	19.00%
neutral	32.56%	0.00%	3.03%	15.00%
satis.	9.30%	62.50%	12.12%	23.00%
very sat.	11.63%	8.33%	30.30%	17.00%
Total	100.00%	100.00%	100.00%	100.00%

The percentage of callers that spoke Spanish was ______________

The percentage of callers who were neutral was _______________

The percentage of callers who were very sat. and spoke English were ____________

The percentage of French callers who were very dis. were _____________

The percentage of callers who spoke French and were satis. were ____________

The percentage of callers who were either very dis. or very sat. were ____________

(With solutions please)

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