The following steps used in a restaurant are an example of ________________.1. Set Standard: The lunch special is a pound burger garnished with 1 slice of Muenster cheese, 1 slice of cheddar cheese, a oz of special sauce, 2 slices of bacon, lettuce and tomato on a toasted bun.2. Measure Results: Burgers can be weighed prior to cooking. Kitchen manager or expediter can review each burger to ensure all elements are on the burger.3. Compare Results to Standards: Kitchen manager or expeditor can record number of burgers that dont meet the standard and were not special requests from customers.4. Take Action: Cooks can meet with the kitchen manager or expediter to review proper burger construction and action can be taken immediately or post shift depending on the nature of the variance.Importance-performance analysisSERVQUAL standardsThe control processCost saving measures