The Four K.T Dimensions Question

Applied K.T. problem analysis to find the real problem of the following situation. Situation: Molly traded in her old car for a 1-year-old, high-end car that had a special keyless entry system. Everything about the car worked perfectly, with one exception: When Molly would park the car, sometimes she would come out to find its motor running. In each instance, she has turned the motor off and taken the key out before leaving the car. This problem most often occurred at the Starbucks on Washtenaw Avenue, a major thoroughfare, but seldom at the Starbucks on Liberty Street, which was a more secluded street. It also occurred a couple of times at Dunkin' Donuts on Stadium Street. Even though the problem mainly occurred on Washtenaw, she did not want to stop going there because she enjoyed chatting with the policemen who frequented that location. The Liberty Street Starbucks seemed to have only an occasional policeman stop by. The problem arose during visiting the midmorning hours but not over lunch or dinnertime. TABLE 5-1: The Four K.T. Dimensions of a Problem IS IS NOT DISTINCTION CAUSE What: Identify: What is the What is not the What is the distinc. What is a problem? problem? tion between the is possible and the is not? cause? Where: Locate: Where is the problem found? Where is the problem not found? When: Timing: When does the problem occur? When does the problem not occur? What is distinctive What is the about the differ- possible ence in locations? cause? What is distinctive What is a about the differ- possible ence in the timing? cause? What is the dis- What is a tinction between possible these observations? cause? What is the What is a distinction? possible cause? When was it When was it first observed? last observed? Extent: Magnitude: How far does How localized the problem is the problem? extend? How many How many units are not affected? What is the distinction? units are affected? What is a possible cause? How much of How much of any one unit is any one unit is affected? not affected? What is the distinction? What is a possible cause