Question: The Fourth Commandment: Thou shalt always bring solutions. When delivering bad news, present solutions or an action plan to solve the problems that led to

The Fourth Commandment: Thou shalt always bring solutions. When delivering bad news, present solutions or an action plan to solve the problems that led to the bad news. For example, when announcing the loss of a major customer to a competitor, offer ways of acquiring new customers or maintaining existing clients. This will keep attention on future improvement and underscore that the situation, however bad, is being addressed in a problem

solving way. Bad news without solutions is truly bad news.

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