Question: The gap between management perceptions and service quality specifications occurs when Group of answer choices a firm s marketing communications causes unrealistically high expectations in

The gap between management perceptions and service quality specifications occurs when
Group of answer choices
a firms marketing communications causes unrealistically high expectations in customers.
a firm fails to give its employees adequate reward structures for good performance.
a firms policies concerning customer service are unclear, or haphazardly enforced.
a firm does not have an accurate understanding of service evaluation by customers.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

Reconsider the law firm of Exercise 5.1. Assume the prevailing revenues per shopping and medical projects are $ 4000 and $ 5000 per project, respectively, and that out of pocket expenses associated...

Q:

The gap between management perceptions and service quality specifications occurs when: A . a firm's policies concerning customer service are unclear or haphazardly enforced. B . a firm does not have...

Q:

Demonstrate a critical understanding of the article by summarizing the main topics in your own words (10 marks). Analyze the main innovation themes that can be related to this article and relate it...

Q:

Question: Summarize the entire report, highlighting key points, findings, and recommendations for incorporating in the executive summary recommendations. This study delves into the intricacies of...

Q:

this is assignment which we need to rank the question of first and third picture and details in picture 3 . (I put pictures Randomly**) My choosee Herschel Firm for this assignment my Firm is...

Q:

1.Target has disrupted the Big Box Retail concept by using private brands associated with _______________________ . Group of answer choices authentic brands luxury brand orientations designer...

Q:

Please assist in the following Question 1 Estimating what price customers are willing to pay for a product and assessing whether the firm can make a profit selling at that price is an example of a...

Q:

Question 11 pts Which of the following forms of marketing involves talking with buyers before, during, and after the sale? Group of answer choices Personal selling Public relations Direct marketing...

Q:

choose one correct answer for each question 1. Chicken Grill House and Bashews cool drinks are businesses in Bellville, Cape Town. They entered into an agreement for Braai House to include in their...

Q:

1- Considering the five product levels, differentiation arises and competition increasingly occurs on the basis of _____________. Group of answer choices Basic products. Augmented products. Potential...

Q:

1.By emphasising productivity and efficiency, what have service output measures tended to ignore? Group of answer choices a.ratio of output-to-input b.the aggregate of experiences c.qualitative...

Q:

Sinoneca Industries financial performance for 2019 is above average with return on assets of 15 percent and expect sales in 2020 to increase by 25 percent. Partial statement of financial position of...

Q:

The Lumber Yard is considering adding a new product line that is expected to increase annual sales by $220,000 and cash expenses by $136,000. The initial investment will require $100,000 in fixed...

Q:

1 1 . You will receive a free one - year subscription to Netflix when you purchase any Sony flat - panel television is an example of a rational appeal.a . Trueb. False

Q:

Make a statement of cashflows in good form. X X M Inbox 2,50 x M Logistics : * Course: ST: X|MyDrive- x B Group 2 Pex Course ID: Cth Moodle X C Get HomeX C Photos Screx Interview X + ....