Question: The growth of e - tailing and e - services has led to the identification of four core dimensions that consumers use to evaluate Web

The growth of e-tailing and e-services has led to the identification of four core dimensions that consumers use to evaluate Web sites at which they experience r questions or problems. They are:
a. Context, content, community and connectivity
b. Responsiveness, reliability, assurance and empathy
c. Efficiency, fulfillment, system availability and privacy
d. Content, reliability, privacy and download spee
The growth of e-tailing and e-services has led to the identification

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