Question: The Gunn General Store is interested in developing a model to predict the probability that the clerk is busy and a customer has to wait.

The Gunn General Store is interested in developing a model to predict the probability that the clerk is busy and a customer has to wait. Using a single service model, a Poisson distribution for customer arrivals, and service times that are exponentially distributed, the company has determined that =13 and =16. What is the probability that the clerk is busy and a customer has to wait

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