Question: The Harvest Market checkout area utilized a single queue to pool the checkout resources. Assume that the average checkout processing time is 1.2 minutes per

The Harvest Market checkout area utilized a single queue to pool the checkout resources. Assume that the average checkout processing time is 1.2 minutes per customer.

1. What is the capacity rate of the checkout area? Please use the per-hour rate unit.

Assume that the market on average observes 40 customers every hour.

2. What is the flow rate of the checkout area? What is the utilization?

3. What is the probability that a customer joining the checkout line can be served right away without any waiting?

4. Assume that CVa = CVp = 1, what is the average customer waiting time?

The market is evaluating an innovative technology that helps reduce the variation in the checkout process (i.e., CVp),

5. Will the adoption of the new technology bring down the utilization of the checkout line?

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