The Hotel Front Desk   the Nerve Center of Customer Service Delivery! The hotel front desk is the nerve center and the dispatcher for customer service inquiries of all types. Although a large portion of the calls and inquiries that front desk agents field is not directly related to the desk or within their authority to answer, the front desk team are a critical element to ensuring those who contact the desk have a positive interaction and, eventually, a memorable experience at the hotel.

Explain and detail how these interactions take place. In your response, provide at least three examples of how the front desk might field these requests, and what they should do to ensure a positive experience in each of the interactions identified?