Question: the implementation process is lengthy and requires the commitment of the organization. I have been through many system implementations, some go well and others were

the implementation process is lengthy and requires the commitment of the organization. I have been through many system implementations, some go well and others were a challenge. The reasons vary, but communication between the departments and the install team makes a big difference. Do you think the process should be led by the senior leadership team or the directors and managers?

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