The Incident Command System is a standardized management tool designed to allow its users to adopt an integrated organizational structure flexible enough to meet the demands of small or large emergency or non-emergency situations. But the Incident Command System has been at times criticized for ignoring the importance of inter-organizational relationships, the spontaneous nature of response, the role of unorganized volunteers, and the potential for conflict between organizations. Often the challenge can be reconstituting command and control after an improvised incident response. To better coordinate, a unified command often utilizes Web-accessible resources to assist in the setup and operation of an Emergency Operation Center during a response. Can you describe a disaster management challenge that could have been better addressed by using ICS, what were the lessons learned? And/or was there an incident that demonstrated an ICS Unified Command was effective in minimizing communication conflict between responding agencies amid a disaster that led to greater resiliency in whole community sustainment?