The informal communication network, or grapevine:

	a.	is moderately important, depending on what is happening within the organization and leadership.
	b.	is extremely important because it is widespread and carries information very quickly.
	c.	is not important because it is unplanned and may involve rumors, untruths, and trivial topics.

Which of the following are examples of biased language?

	a.	Writing an email message to your supervisor when youre very upset about a hiring decision you just heard about.
	b.	Telling your co-worker that your good friend is a really great person that anyone would like.
	c.	Referring to someones ethnicity with an unnecessary descriptor, such as "Id like you to meet our Asian sales representative, Julianne."

Some of the new twenty-first century challenges that Human Resources managers deal with include:

	a.	aging workforce, increased diversity, working from home, and advances in technology.
	b.	stopping competition from hiring their best employees.
	c.	training employees who dont speak the same language.