The initial client meeting is an opportunity for adviser and client to get to know one another and evaluate whether a mutually beneficial advice relationship can be established.

There is also some critical information which should be collected, and a structured framework can be of great assistance in ensuring advisers conduct these meetings effectively and build the client's trust. An adviser's emotional intelligence also has an important role to play in building positive first impressions.

 

Required

Part (a) Explain the purpose of the initial client meeting and the steps an adviser should take to prepare for this important meeting.

Part (b) Outline the essential issues to be addressed and some of the challenges advisers may face during their initial meeting with a client.

Part (c) Analyse the communication or soft skills that will contribute to the success of a client meeting.