The initial cost to implement Salesforce CRMhappens in year zero with a total of $35,000.There are two more installments of $3,000 in yearsthree and five to cover training classes for new employees and refresher classes. The total cost toexecute will be about $41,000.After the initial implementation, monthly maintenance andservice contracts for software and Internet connectivity will total $8,300 annually.Aftercomparing the anticipated costs against the projected benefits, the Salesforce CRM implementation will pay for itself in three years. At the end of the fifth year, Trusty Carpets will have doubled the money on its initial investment by showing an ROI of 106.4%. How can I explain the ROI of this to the carpet company?

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You can explain the Return on Investment ROI of implementing Salesforce CRM to Trusty Carpets as fol... View the full answer