The instructor has discussed using SBAR when reporting off clinical. You have had a chance to practice this in class using a case study provided by the instructor. The case study indicates that Mrs. Dithers is 78 years old and has a diagnosis of exacerbation of congestive heart failure. She is short of breath when speaking. Her husband died 4 weeks ago. She is crying as you enter the room. Discuss your approach to Mrs. Dithers.