Question: The intensive care unit lab process has an average turnaround time of 2 6 . 2 minutes and a standard deviation of 1 . 3

The intensive care unit lab process has an average
turnaround time of 26.2 minutes and a standard
deviation of 1.35 minutes. The target value for
this service is 25 minutes with an upper
specification limit (USL) of 30 minutes and a
lower specification limit (LSL) of 20 minutes.
The administrator of the lab wants to have foursigma performance for her lab. Is the lab process
capable of this level of performance?

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