The Internal Hire $($Scenario$)$

Wade McKenzie is a new sales manager for The Medi$-$Mac Group, a medical supply company based in Ontario. Wade was hired from within the firm and he is now supervising many of the people he formerly worked with, including two friends with whom he competed for his new job. As a result, Wade is concerned about potential problems stemming from the performance evaluation process, and is conducting research on the advantages and disadvantages of various methods.

Prior to the start of the national sales meeting at the end of January, Wade has scheduled a videoconference with each of his employees in order to conduct their formal performance appraisal. Wade has considered a variety of performance appraisal methods. Since there are wide differences in the size and nature of territories within his region, Wade knows that objective measures of sales performance may not be a fair method of appraisal. He is more interested in maximizing the potential of each employee and each territory than letting employees know where they rank in comparison to their peers. Therefore, he has decided to make up a list of performance factors such as quantity and quality of work, job knowledge, cooperation, and initiative, and has ranked each employee on each factor using a five$-$point incremental scale. This approach is most consistent with what technique?

a$.$

MBO

b$.$

graphic rating scales

c$.$

$360-$degree feedback

d$.$

multiperson comparisons