The issues that caused the work-stop order were satisfactorily addressed and work on the project resumed. The client is impressed with DRA PSs work products and with how they addressed some difficult issues during the development and delivery of the last six or seven courses. The client wants to add repeat courses back into the schedule and add four new courses. The client wants to start the new courses immediately and wants them completed within the next 12 months. The current work must continue and not be affected by the additional work.

One course is scheduled to be completed this year. Three more courses are to be developed next year. It takes 6 months to develop each course. The three-year contract ends September 30 next year. All of the additional work must be completed by that date.

Current staffing consists of:

One senior instructional designer

Three graphic artists

One director/videographer

One subcontracted sound technician

One media specialist

One logistics coordinator

One web programmer

Two technical writers

One subcontracted subject matter expert

One editor

One document specialist

The training academy is now two years old. DRA PS has developed seven courses; the last one was the most challenging to develop and yet one of the most successful. The success rejuvenated the team, which was struggling after the termination of the program manager, the three-month work stoppage, a change to the workload and schedule requirements, and the loss of co-workers. Development and delivery schedules were tight and required a great deal of commitment and hard work. The teams moods have run the gamut from devastation to euphoria. The current mood is somewhere in between.

In the previous scenario, some staff members were looking for employment elsewhere. Motivation issues still persist.

Additional staffing is needed because of the new work. A staffing analysis concluded that seven teams will be necessary to accomplish the additional work. Staff additions include:

Three graphic artists

Two logistics staff

Three document specialists

Two editors

Fourteen technical writers

Seven instructional designers (these will be negotiated with the subcontractor)

Answer the following:

1. What steps would you take to hire employees for seven new teams? What methods could be used to recruit and staff quality teams?

2. What challenges will you face in obtaining the required approvals for new employees?

3. How will you ensure a fair, equitable, and market competitive compensation and reward strategy?

4. What will you do to quickly integrate the new teams into the existing workforce without losing staff or product quality? How will you proactively manage any potential performance issues?