1. Which of the following statements is true?

CTQ tree includes stratification factors for Y variables.

Stratification factors are discrete categories that are used to stratify data in measurement assessment tree.

CTQ tree is another name for Measurement Assessment tree

CTQ tree can be used in place of Pareto Charts

2. Fishbone diagrams are typically used for-----

Documenting process activities

Identifying key stakeholders

Measuring value-added time

Identifying root causes of problems

3. According to the Supply Chain Challenges: Building Relationships article, which of the following is not one of the Triple-As of supply chain?

Agility

Alliance

Adaptability

Alignment

4. Which of the following is not one of the problems identified (or lessons offered) with the OMC cycle in the 'Staple Yourself to An Order' article?

Horizontal Gaps when an order moves from one department to another

Vertical Gaps in Knowledge of stakeholders at various levels

Lateral gaps in skills with various stakeholders at various levels.

Order selection and prioritization: In fact, not all orders are created equal.

5. Kiva Systems can be used for both outbound pick-pack functions and inbound replenishment functions. True/False

6. Pareto charts are used in qualitative analysis of interviews and focus groups. True/False

7. In the Stanford Hospital Case, one of the key obstacles to process excellence in the Operating Room (OR) was the prevalent culture at the hospital. True/False

8. Assume that you are measuring employee coffee and lunch breaks in companies and their impacts on employee productivity. In this study, collecting the necessary data only from your friends and relatives would be an example of systematic sampling. True/False

9. One of the reasons to measure is to discover how variables (Xs or causes) upstream in the process affect the outputs (Ys or effects) delivered to the process customer. True/False

10. Discrete measures are more appropriate for capturing ‘intangible’ factors.