The Lundgrath et al$.(2020)$ article on touching in the customer service context had which of these important findings?

Group of answer choices

None of these are findings from the study.

Customer service personnel think that touching is natural and use it to express rapport but customers find it awkward.

People in the service industry feel awkward about touching customers but the customers do not see touch as awkward and leave higher tips when they are touched.

Both service personnel and the customers they serve think touching is awkward and it does not affect tipping behavior.