The major differences between successful managers and effective managers is that the former emphasises ________, while the latter emphasises ________ A. traditional management; communication. B. networking; communication. C. communication; human resource management. D. networking; human resource management.

Among the four functions of management, ________ includes defining an organisations goals, establishing strategy for achieving those goals and developing plans to coordinate activities; and ________ includes motivating employees, directing their activities, selecting the most effective communication channels and resolving conflicts.

	A.	controlling; planning
	B.	planning; leading
	C.	leading; organizing
	D.	organizing; controlling