The management team of a call center is making some reductions to staff. They must decide between two outbound salespeople, and they plan to make their decision based on who has a higher probability of making sales. They know that in the sales business repeat calls to close a sale are common, so the management team will consider the total success rate of up to four calls.Berthas a record of closing on the first call 70% of the time, with the probability of a sale dropping 10% with each successive call.Rileyhas a record of closing on the first call56% of the time, with the probability of a sale dropping5% with each successive call.IfBert and Riley make their sale on thefourth callto any given client, what is the probability of a sale?Based on their results, whom should management let go and whom should they keep?

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Answer To find the probability of making a sale on the fourth call we can use the complementary prob... View the full answer