Question: The manager has been informed that an employee's error has resulted in the loss of a large corporate client. They choose to: Question 40 options:

The manager has been informed that an employee's error has resulted in the loss of a large corporate client. They choose to: Question 40 options: a) Remain objective and conduct a situational assessment of the facts and data to determine the next steps. b) Confront the employee and demand a review of the situation, using a coercive leadership style. c) Review the employee profile to understand their experience, past performance and behavior, and their skills sets. d) A and C

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