The managers of a newly-established holiday resort want to ensure that their guests are receiving excellent service
Question:
The managers of a newly-established holiday resort want to ensure that their guests are receiving excellent service compared with their competitors. As they had spent considerable time hiring the ‘right staff for the job’ they felt that their resort patrons would be more satisfied, and therefore well above the industry average of 7.25 (out of 10). To determine whether this is true 77 people who had recently stayed in their resort, were randomly selected. The sample data showed the average rating as 7.37 with a standard deviation of .76. Work through the following questions to determine whether this difference is significant.
1. State the null hypothesis in words AND statistical notation.
2. State the alternate hypothesis in words AND statistical notation.
3. Calculate the appropriate test statistic.
4. What is your decision in terms of this example?
5. What is your conclusion in relation to the original question?
Macroeconomics Principles, Applications, and Tools
ISBN: 978-0132555234
7th Edition
Authors: Arthur O Sullivan, Steven M. Sheffrin, Stephen J. Perez