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In todays business environment the word process lacks the robust attention from business leaders. In affect, it is ill-defined and dont necessarily get the attention it truly needs or deserves. According to Merriam Webster, a process is defined as a series of actions that produce something or that lead to a particular result. However for any given business, this definition, although generically correct is lacking critical elements. Taking a step back, lets identify why are processes a key necessity for business. A business has a product or service that must reach their customers in order to generate revenue or satisfy a need as in the case of non-forprofit and charity environments. In order for these outputs product or service to travel from point A to B or business to customer, a process must be put in place. The key purpose of the process is to provide employees the direction needed to move the product or service to the customer. By their very nature, employees are humans and they tend to make mistakes, hence the addition of technology or automation. The process is meant to provide the technology the same insights given to the employees in order to move the product or service along its intended path to the customer. These directions provided to technology by the process, in most environments are termed, business requirements. Although a very simplistic definition, it is what businesses are attempting to do. Therefore the process is central to the integration platform for all business from which people and technology get its direction. If this is true, then why are businesses typically more focused on people and technology and not on their processes? Look at the spend categories of any business large or small and I will challenge you to find the investment dollars allocated to the process health of the process infrastructure. However, you will find major investments in people and technology. Who is minding the process? The people and technology, thats who. They have become the de facto process. Hence, leading to cost overruns and a lack of efficiencies. Processes have taken a back seat to the people and the technology. The larger the business the more prevalent is this practice. Take a look around your business, same department, same function, can be done 5 or 10 different ways. How many meetings have you been to where we are working around the $100 million dollar technology implementation that does nothing the way people were meant to work in that environment? Now everyone must work the way the technology is forcing them to work. People and technology, the de facto process.