Question: The Operations Manager has asked you to write a report to develop learning and development strategy for the customer service department of Online Media Solutions.
The Operations Manager has asked you to write a report to develop learning and development strategy for the customer service department of Online Media Solutions. The report must be written in clear and comprehensible language and in a format that is easy to follow. This activity requires you to contribute to developing a learning and development strategy for the customer service department of Online Media Solutions. To do so, you are required to complete the following parts: 1. Evaluate the current methods of learning and development against organisational requirements. During the evaluation, review the performance of resources and staff members. 2. Analyse and consult with the Customer Service Manager to discuss the impact of organisational learning and development on the organisation 3. Examine and review options for deploying quality policies and processes in organisational learning 4. Analyse and plan requirements for organisational learning strategy which support Online Media Solutions strategic and policy requirements. 5. Analyse and plan technological and systems requirements 6. Develop consultation and communication processes within and outside the organisation. Include how the learning and development strategies and resources will be monitored. Write a repot and submit to operations manager Make a written report about the above. Make it simple
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