The Pak$-$It$-$Your$-$Way Company makes custom packaging of all kinds. The firm has evolved into a big business due to quality and innovative work. Recently, top management asked company departments to list and evaluate the kinds of socially responsible efforts conducted internally and externally in the business and also to list negative occurrences that supervisors observed. Top management is essentially conducting a$($n$)\_\_\_\_\_\_\_\_\_\_\_\_\_.$ A measurable category would reasonably include $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.$