The PDCA cycle is a four-step cycle for creating change. The four steps are Plan, Do, Check, and Act. When the cycle is finished it is meant to be repeated again and again to help with continuous improvement. The PDCA Cycle can help differentiate a company from its competition, especially in today's corporate world, where anything that can help them streamline their processes to reduce costs, increase profits, and improve customer satisfaction can offer an advantage (Hargrave, 2020). The Caesar's company in the case study are trying to implement some lean procedures into their casino to help make improvements. The PDCA works extremely well with lean procedures so this method was definitely a great choice to go with. Let us take a look at how Caesars used the PDCA cycle. Caesar's elected Brad Hirsch to head the LEAN initiative. In an economic climate that wasn't great, His job was to improve on revenue for the casino in Tunica, Mississippi. In order to do this a plan needed to be put into place, thus began the first phase of the cycle. The plan was to hold a set of Kaizen meeting to help decide where they needed help. Caesar's always had a good reputation for customer service, so they started there by contacting previous customers to find out where they needed help. In the Do phase the Kaizens meetings were put into play. Each Kaizen covered a certain area that needed to be improved upon. Gembas were held and different kinds of waste were looked such as inventory, silverware polishing time, sandwich making, etc. The main tool used for this was 55