The performance gap is the difference between a. where a company is and where it would like to be. b. where a company is and where its nearest rival is. c. a company's performance in one year compared to its performance the previous year. d. a company's performance and the average in its industry. It is suggested that managers involve themselves in the four management functions by dealing each one on a different day from the others. a. True b. False Three of the most popular and effective activities in organizational development are training, development and large-group interventions. a. False b. True During a crisis, managers need not be concerned with the way they communicate with the public; they simply need to get the message to the public as quickly as possible. a. False b. True Perception is impossible without the use of at least one of the five major human senses. a. True b. False