the primary performance..

primary performance$-$expectations gap in the case "Robinhood: The Challenges of Keeping Pace with Innovallion"?

Multiple Choice

The firm advertised free trades for all but actually charged its customers hefty hidden fees.

The firm claimed to have made donations to charity, but instead the money went to investors.

The public expected effective customer support, but it was slow and inadequate.

The public expected a state$-$of$-$the$-$art app, but it was essentially outdated software.