The problem with Stan, the office manager, informing Mark that "he has heard that he has been coming in late" is that the feedback was not:

		specific.
		documented.
		timely.
		purposeful.

Through their mentoring relationship, Diane, the more senior member of the organization has greatly improved her technical skills while Benjamin, the new member of the organization has learned how to streamline his work habits to accomplish reports quicker. This relationship would be considered as:

		informal mentoring.
		formal mentoring.
		co-mentoring.
		special mentoring.

When Mark lectures employees about what he thinks they should do, they are likely to become defensive and tune out his feedback. In future, Mark needs to be:

		nonpersonal.
		reactive.
		descriptive.
		nonpresciptive.

Providing employees with sufficient information can help to reduce potential conflicts.

True

False