The process by which managers decide how to divide tasks into specific jobs which results in a division of labour between workers that is effective and efficient is known as

Job Design

Job management design

Product design

Design Job

12. Impersonal Written Communication have all of the benefits listed below

Impersonal written communication has the lowest richness

Good for messages to many receivers. Little feedback is expected.

Newsletters, reports are examples.

Can lead to information overload

True

False

15. Except, all are the types of communicators used by the business

Intuitive

Analytical

Factual

Personal

14. Negative effects can be classified as Email overload, Junk mail clogging system and ethical concerns and privacy issues may arise

False

True

11. Transaction processing and expert systems, operations information and decision supporting systems are not part of management information systems

True

False

6. Face-to-Face Communication includes which of the following

Face-to-Face: highest information richness

Management by wandering around (MBWA) takes advantage of this with informal talks to workers

Be a good listener

Video Conferences: provide much of this richness

Can take advantage of verbal and nonverbal signals

Encode messages in symbols the receiver understands

2. A series of global strategic alliances that organizations create with suppliers, manufacturers, and distributers to produce and market a product is called Network struc

False

True

4. Messages are transmitted over a medium to a receiver. What is example(s) of medium and receiver

On the phone

Sender must decide on a message to share

By letter or newspaper

Return phase of communication

Pathway the message is transmitted on

person getting the message

1. Two basic ways in which managers can organize and control an organizations activities to respond to characteristics of its external environment includes *

Network structure

Mechanistic structure

Job Design structure

organic structure

19. When designing organizational structure may not include formal system of task and reporting relationships showing how workers use resources to reach organizational goals, and the process by which managers make specific choices resulting in a given organizational structure.

True

False

9. Below are good Communication which allows a firm to, which of the following

Become more responsive to customers

Foster innovation

All of the above

Increase efficiency

Improve quality of their product or service

There is no answer

20. This form of communication has lower richness than the verbal forms, but is directed at a given person and personal addressing helps ensure receiver reads it, and Cannot provide instant feedback to sender but can get feedback later and excellent for complex messages needing follow-up.

Written communication

Telephone communication

Personally address written communication

Spoken communication

8. Encoding of messages can be done verbally or non-verbally. The following are the example(s) of verbal and nonverbal communication except

written communication

spoken

non of the above

All of the above

facial gestures

body language

18. Reduction of the number of tasks each worker performs. Intended to increase employee productivity and efficiency is known as

Design Simplification

Produce Simplification

Feedback Simplification

Job Simplification

3. Geographic division is not based on the area of a country or world served

True

False

17. Communication consists of two phases: which of the following are not communication phases.

Transmission phase

Feedback phase

Information is shared by 2 or more people

A common understanding is assured

Return phase of communication

7. All of the following are Communication Skills for Receivers except

Pay Attention to message being sent.

Provide accurate information

Make eye contact

Be a good listener

10. Communication starts with the sender who wants to share information. Which step(s) are not involves with sender

*

5 points

Sender also puts the message into symbols or

Sender can add language, a process called encoding

Noise is not anything harming the communication process

Sender must decide on a message to share

16. Personal communicator do not involves which of the following

Warmsy and fuzzyling

Gets upset when labelled

High level of intelligence

High level of emotional

5. Is known as rapid growth of wireless communication, networking exchange of information through a group of interlinked computers, Clients, Servers, local area network, and mainframe computers

False

True

Forms