The process of designing a training and development program should begin with:

a$.$

the decision of whether to conduct training in$-$house or through outsourcing.

b$.$

the selection of the specific training techniques that are to be used in the program.

c$.$

a needs analysis where HR managers determine the organization's true needs related to training.

d$.$

a preparatory session for HR instructors to ensure the success of the program.