The process of obtaining new printed or online forms for specific Projects is causing delays in overall

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Question:

The process of obtaining new printed or online forms for specific Projects is causing delays in overall project execution. The creation of new forms is outsourced offshore. It can take as long as 3 weeks to receive completed forms/software after the initial request. An initial brainstorming identified 5 potential problem areas.

Requests to Project Team for clarification

Forms Design Problems

Forms Development Problems

Forms Production Problems

Forms Training & Implementation problems

These were tracked for the 3 weeks (15 working days) of several new form procurements. The tabulated data is as follows

New Forms
Potential Problem	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15
Requests to a project team for clarification	3	5	7	5	8	10	7	6	9	7	5	3	2	7	5	89
Design problems		2	5	3	2	1										13
Development problems					2	4	3	5	3	2	1					20
Production problems									2	4	3	2	2	1		14
Training and implementation problems														3	3	6
	3	7	12	8	12	15	10	11	14	13	9	5	4	11	8	142

Perform the following analyses of this data. Make logical assumptions as required and document.

Pareto Chart
Fishbone is the highest contributing problem. Evaluate the possible impacts of all 6 “M’s”
Identify the 3 most probable root causes and apply the 5 Why’s to drill down to the most precise definition of the actual root causes.