The Program Administrator is on vacation, you are on the support pager and an individual is experiencing a mental health crisis. Describe what steps you would take to respond to this situation.

2. An individual is having a difficult time adjusting to their new residential setting. How would assist this individual in adjusting to this major transition?

3. Maintaining 24 hour program coverage is required in a personal care setting. Please discuss how you would deal with a situation in which a program is understaffed by 2 full-time (40 hours/week) Personal Care Associates.